Service & Repair

No matter the size of your system or who installed it – from one LCD projector to elaborate multiple networked collaborative meeting facilities – making sure they work each time, every time, is critical to the success of your operation.
Visual Sound Service Technician

Visual Sound is an authorized AV service and repair center for hundreds of videoconferencing, audio, and video manufacturers. We take great pride in the quality of our work and strive to exceed the expectations of our customers…each and every time. We offer the following value-added Customer Service and Technical Support services:

 

Customized Service Agreements

Flexible maintenance packages are available to keep systems operational and meet customer requirements.

Preventative Maintenance

Preventive maintenance packages are available to ensure system reliability. Supporting this effort, our service centers utilize LAN, WAN, and WiFi technologies to perform remote system diagnostics and make use of new, state-of-the-art equipment software management tools.

Technical Support

Our staff has over 80 years of comprehensive experience in teleconferencing, custom system integrations, and audio/video technologies.

Repair Service

Technicians are available to service equipment on an hourly basis at any one of our repair depot centers throughout the Mid-Atlantic region.

Training

Our factory trained and certified technicians can provide on-site system or equipment training.

Facility Management

Whether it be housekeeping or security, management or crowd and parking control, organizers or volunteers, production managers or crews, facilities services can provide personnel to support your event. Additional staffing requirements will be discussed with organizers when the event arrangements are made. In addition, a detailed estimate will be provided upon request to all groups required to pay for additional staffing.

Contact Us

Click below and fill out a quick request to reach the right team member to assist you further.

Service Request

Standard Warranty

  • • 30 days Enhanced System Warranty
  • • Manufacturer’s warranties pass-through to end-user
  • • Telephone support 8am – 5pm
  • • One year in-house bench repairs

Enhanced Warranty

  • • All labor and parts
  • • 24 hour priority
  • • Unlimited on-site corrective maintenance
  • • Preventive maintenance visit
  • • Telephone support (24 x 7 hotline)
  • • Removal and reinstallation of equipment
  • • Travel and Freight
  • • System Orientation Training
  • • Loaner equipment (if available)